Privacy policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address

b. Account & Transaction Information

  • User account details
  • Order history and purchase information
  • Payment-related details (processed securely via third-party payment gateways; we do not store card, banking, or UPI credentials)

c. Technical & Usage Information

  • IP address
  • Device and browser information
  • Website usage data, pages visited, and interaction details

d. Sensitive Personal Data

Sensitive personal data, including payment information, is processed only through secure and RBI-compliant payment service providers.

2. Purpose of Data Collection

We collect and use personal data for lawful business purposes, including:

  • Creating and managing customer accounts
  • Processing orders, payments, deliveries, exchanges, and returns
  • Providing customer support and responding to queries
  • Sending order updates and important service-related communications
  • Improving website performance, functionality, and user experience
  • Preventing fraud, misuse, and unauthorized access
  • Complying with applicable legal, tax, and regulatory obligations

3. Consent

By using our website and providing your personal information, you consent to the collection, storage, use, and processing of your data in accordance with this Privacy Policy and applicable Indian laws.

You may withdraw your consent at any time by contacting us, subject to applicable legal or contractual obligations.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share personal data only with:

  • Payment gateway providers
  • Logistics and courier partners
  • IT, hosting, and analytics service providers
  • Government authorities, regulators, or law enforcement agencies where legally required

All third-party service providers are required to maintain confidentiality and use the data only for authorized purposes.

5. Data Storage & Security

We implement reasonable security measures to protect your personal data, including:

  • Secure servers and encrypted connections
  • Restricted access and authentication controls
  • Regular monitoring, maintenance, and system updates

While we take reasonable precautions, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security of data.

6. Data Retention

We retain personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law.

  • Account information is retained while your account remains active
  • Order and transaction records are retained for tax, accounting, and legal compliance
  • Customer support communications may be retained for dispute resolution and service improvement
  • Technical and analytics data may be stored temporarily for security and performance analysis

After the applicable retention period, data may be securely deleted, anonymized, or archived.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Store user preferences
  • Analyze website traffic and improve performance

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

8. User Rights

Subject to applicable Indian laws, users may have the right to:

  • Access their personal data
  • Request correction or update of inaccurate information
  • Request deletion of personal data, subject to legal obligations
  • Withdraw consent for data processing

To exercise these rights, users may contact us using the details provided below.

9. Children’s Privacy

Our website and services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third-party platforms. Users are advised to review their privacy policies separately.

11. Grievance Redressal & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, you may contact us at:

Business Name: Saishaa Web Traders

Registered Address:
Tower No. 5, Office No. F-49,
Building F - Residences,
Wadgaon Sheri, Pune, Maharashtra – 411014

GSTIN: 27ABSCS7279P1ZY

Email: saishaawebtraders@gmail.com

Mobile Number: +91 7276996657

Customer Support Timings:
Monday to Saturday
10:00 AM to 6:00 PM IST

We will make reasonable efforts to address grievances within the time frame prescribed under applicable laws.